Privacy Policy

Last Updated: August 25, 2023

At Crystal Clear Cleaning Services ("we," "us," or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

We may collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information is data that can be used to identify you personally. We may collect the following personal information:

• Contact information (such as name, email address, postal address, and telephone number)
• Payment information (such as credit card details, billing address)
• Service details (such as property information, service preferences, access instructions)
• Information provided in communications with us (such as customer service inquiries, feedback)

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, including:

• Usage data (such as pages visited, time spent on the website, links clicked)
• Device information (such as IP address, browser type, operating system)
• Location data (such as general geographic region based on IP address)

2. How We Collect Your Information

We collect information through various methods, including:

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account on our website
• Request a quote or book our services
• Subscribe to our newsletter
• Complete a contact form
• Participate in surveys or promotional activities
• Communicate with us via phone, email, or social media

2.2 Automated Collection

We automatically collect certain information when you visit our website through the use of cookies and similar technologies. This information may include your IP address, browser characteristics, device information, operating system, language preferences, and referring URLs.

2.3 Third-Party Sources

In some cases, we may receive information about you from third-party sources, such as:

• Business partners and service providers
• Marketing and analytics providers
• Social media platforms (if you interact with us through social media)

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Providing Services

• Delivering the cleaning services you have requested
• Processing payments and maintaining accounts
• Communicating with you about your service appointments
• Responding to your inquiries and customer support requests

3.2 Business Operations

• Improving our website and services
• Developing new products and services
• Conducting data analysis and research
• Ensuring the security and integrity of our systems

3.3 Marketing and Communication

• Sending promotional materials and newsletters (if you have opted in)
• Informing you about special offers, events, or updates
• Understanding your preferences to personalize your experience
• Measuring the effectiveness of our marketing campaigns

3.4 Legal Compliance

• Complying with legal obligations
• Enforcing our terms and conditions
• Protecting our rights, privacy, safety, or property
• Responding to legal requests or preventing fraud

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests.

5. Disclosure of Your Information

We may disclose or share your personal information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• IT and cloud services providers
• Customer relationship management systems
• Marketing and email service providers
• Professional advisers (lawyers, accountants, etc.)

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

5.4 Protection of Rights

We may disclose information to protect and defend our rights, property, or safety, or those of our users or others.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Our legitimate business interests

When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

Under the UK GDPR, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

8. Data Security

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive information
• Secure networks and systems
• Limited access to personal information
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

12. International Data Transfers

We primarily store and process your information within the United Kingdom and the European Economic Area (EEA). However, some of our service providers may be based outside these regions. When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved by the UK Information Commissioner's Office (ICO) that give personal data the same protection it has in the UK
• Relying on approved certification mechanisms or codes of conduct

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our website.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Crystal Clear Cleaning Services
123 Cleaning Avenue
London, SW1A 1AA
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.

This Privacy Policy is effective as of August 25, 2023.